Close an account and remove your profile from RadioYO by completing the following steps:

• Log into the account you wish to close.
• Click on 'Settings' found at the top of the home page.
• Click on 'Close Your Account' under Personal Information.
• Select a reason for closing your account.
• Click on 'Continue'.

Members should only have one RadioYo account. Multiple accounts can prevent the ability to accept an Invitation. Closing additional accounts should resolve this dilemma. Prior to closing any secondary accounts:

• Inventory all connections and identify any that may be missing from the primary account you wish to keep.
• Send Invitations to those connections missing from the primary account.
• Update any profile information that maybe on other account profiles.

Note: Once the account is closed, a user will no longer have access to the account or the contact information.

To change the primary email address for your account:

• Click on the "Settings" link at the top of the home page after logging into your account.
• Click on the "Email Addresses" link under the Personal Information section. This will take you to the Email Addresses page.
• Take one of the following steps:
• If the email address is listed as "Confirmed", click on the radio button next to it and then click on the "Make Primary" button. This email address will then be identified as the "Primary Address". Note: If you successfully complete this step, there is no need for you to go any further in this process.
• If the email address is listed as "Unconfirmed", click on the radio button next to it and then click on the "Send Confirmation Message" button. You will need to confirm the email address before you can make it your primary address.
• If the email address is not displayed, type in the address and then click on the "Add email address" button. You will need to confirm the email address before you can make it your primary address.
• Log in to the email account you selected above and take the following steps:
• Click the confirmation link in the confirmation message. You will be taken to a web page on the RadioYo site.
• Click on the "Confirm" button.
• Sign in to your account using the new email address. The password is the same no matter which email address you use.
• The new email address will be listed as "Confirmed" and can be used to sign in to your account.

To make an email address the primary email address for RadioYo communications:

• Click on the "Settings" link at the top of your home page.
• Click on the "Email Addresses" link under the Personal Information section. This will take you to the Email Addresses page.
• Click on the radio button next to the new email address and then click on the "Make Primary" button.
• The email address will be identified as the "Primary Address".

To contact RadioYo Customer Service:

• Click on the "Ask Customer Service" tab towards the top of this page.
• Enter your email address in all lowercase letters in the "Your Contact Information" section. Enter an email address that is accessible so that you can access the response that RadioYo Customer Service sends to you.
• Type a brief overview of your issue in the "Subject" box.
• Type a description of your issue in the "Question" box. Provide any relevant details that might help with troubleshooting.

If you are not currently in the RadioYo Customer Service Center, take the following steps:

• Click on the "Customer Service" link found at the bottom of the home page. This will bring you to the RadioYo Customer Service Center (online self-help knowledge base).
• Search for existing answers within our Frequently Asked Questions that may address your question.
• Enter a keyword or keyword phrase in the text box to the left of the Search button.
• Click the "Search" button. Existing answers that match the keyword(s) you entered will come up in the search results.
• Click on a topic to view the details of any answer in the search results.
• Note: After performing a keyword search or clicking on an existing answer the "Ask Customer Service" tab will appear.
• If you do not find an existing answer that addresses your question within our Frequently Asked Questions:
• Click on the "Ask Customer Service" tab.
• Enter your email address in all lowercase letters in the "Your Contact Information" section. Enter an email address that is accessible so that you can access the response that RadioYo Customer Service sends to you.
• Type a brief overview of your issue in the "Subject" box.
• Type a description of your issue in the "Question" box. Provide any relevant details that might help with troubleshooting.

You have the ability to reset your password from the log in screen and receive a password reset email at any confirmed email address listed for your RadioYo Account.

• On the 'Sign into RadioYo' page, click on 'Forgot password?'.
• Enter a confirmed email address registered to your RadioYo account.
• Click on 'Submit Address'.
• Next Screen should display a green confirmation bar stating 'If (lists address you entered as the primary email address) is in our records we will send a link to reset your password to that address.'
• You should receive an email from RadioYo Password titled 'Reset your RadioYo Password'. The email will contain a message, 'We have received your request to reset your RadioYo password. Use this secure URL to reset your password within 5 days'.
• Click on the 'use this secure URL' link.
• Enter your password and then reenter to confirm the password. Passwords are case-sensitive and must be a minimum of 6 characters and a maximum of 16 characters. A good password should contain a mix of capital and lower-case letters, numbers and symbols.
• Click on 'Reset Password'.
• You will be taken to the Visitor Page with a confirmation if the reset was a success.
• Click 'Sign In' found in upper right hand of page.
• Enter your email address.
• Enter your new password.
• Click 'Sign In'.

Email senders will receive a bounce reply from RadioYo when an email is returned automatically. Email addresses bounce for multiple reasons with the primary reason being an invalid email address. Other reasons may include temporary system delays, automatic replies, anti-spam filters, network security settings, and/or firewall settings. To change or add an email address go to 'Settings' at the top of your RadioYo webpage, then click 'Email Addresses' under Personal Information. If the cause of the bounce was temporary, you can 'unbounce' an address by selecting the bouncing email address and clicking the 'Send Confirmation Message' button. You should receive a confirmation email within a few hours.

We do not have a feature that would allow you to block another member from specifically viewing your Profile. RadioYo offers many user privacy settings such as the ability to hide your connections and the option to disable your Public Profile. To report any suspected misuse of information or privacy concerns, click here or send an email to privacy@radioyo.com.

To add a new email address to a RadioYo account:

• Click the "Settings" link at the top of almost any page.
• Click "Email Addresses" under the "Personal Information" section.
• Enter your new email address.
• Click the "Add email address" button.

When you receive the confirmation message at the new email address:

• Click the confirmation link in that message.
• You will be taken to a web page on the RadioYo site.
• Click "Confirm".
• Sign into your account using the new email address. The password is the same no matter which email address you use.
• The new email address will be noted as confirmed.

Any confirmed email address listed in the "Email Addresses" section can be made into your primary email address for all RadioYo communications. Follow these steps to choose a new primary email address:

• Click the "Settings" link at the top of almost any page.
• Click "Email Addresses" link found under the "Personal Information" section.
• Click on the button in front of the email address you wish to use as your primary email address.
• Click "Make Primary".

Members have the option of importing contacts from their web mail service (e.g. Hotmail®, Gmail®, Yahoo®, AOL®). Members can also import contacts from their address book software (e.g. Outlook® and the Palm® Desktop). After importing your list, you will have the option to invite these people to connect on RadioYo.

Note: Check marks in front of names indicate you wish to send the contact an Invitation to connect. By default, all imported contacts on the list will be selected during this Invitation process. Clicking on the box above the first contact will unselect everyone on the "Imported Contacts" list. Clicking on the box in front of the name until a checkmark appears allows you to individually select names to invite.

To import contacts from a web mail service (except AOL), take the following steps:

• Click on "Add Connections" from the "Contacts" dropdown menu (found in the top navigation bar of the home page).
• Locate the "See Who You Already Know on RadioYo" box.
• Enter your email (and password if necessary) of the email address book you would like to access.
• Click on the "Continue" button (the button option varies based on the web email service and email address you enter).
• Log in to your webmail account.
• Your contacts will be downloaded from the webmail service into RadioYo.
• Uncheck the "Select All" box at top of list if you do not want to send invitations to all imported contacts.
• Select those contacts you to send an Invitation to connect with on RadioYo.
• Click on "Invite selected contacts".

To import contacts from AOL:

• Log in to your AOL mail account on the web by going to http://www.aol.com using Internet Explorer® or Firefox®.
• Click on "Contacts" on the left side of the page.
• Click the "Select all" box at the top left of the contact list.
• Click the "Export" button.
• Save the file as a CSV (comma delimited file) to your computer desktop for a later step.
• Click on "Add Connections" under "Contacts" found at the top of your RadioYo home page.
• Click on "Import your desktop email contacts" (found at the bottom of the blue "Import your Desktop Email Contacts" box).
• Click on "Browse" to locate the file you saved earlier.
• Click on "Upload File" button.
• Uncheck the "Select All" box at top of list if you do not want to send Invitations to all imported contacts.
• Select those contacts you wish to send an Invitation to connect with on RadioYo.
• Click on "Invite selected contacts".

To import contacts from a Microsoft Office Excel® spreadsheet on your computer:

• Open the Excel spreadsheet and save the file as a CSV (comma delimited file) to your computer desktop for a later step. (You can't import an Excel spreadsheet file to RadioYo.)
• Click on "Add Connections" from the "Contacts" dropdown menu (found in the top navigation bar of the home page).
• Click on the "Import your desktop email contacts" at the bottom of the left blue box under "Do you use Outlook, Apple Mail or another email application?".
• Click "Browse" and find the CSV file saved in the earlier step.
• Click on "Upload File".
• Uncheck the "Select All" box at top of list if you do not want to send Invitations to all imported contacts.
• Select those contacts you wish to send an Invitation to connect with on RadioYo.
• Click on "Invite selected contacts".

CSV File Note: If your CSV file contains accented characters or is not using ISO-8859-1 encoding, the contacts may not be imported correctly. You may wish to manually edit the file to remove the accented characters or save the file to ISO-8859-1 before importing it to RadioYo.

If your e-mail provider is not supported by our Contact Upload feature, you may still import your Address Book manually. Within the Address book of most mail systems there will be a Import/Export option. If you are able to Export your contacts as a .CSV file, you may print that file for a list of your connections or import that file into RadioYo.

To import contacts from Outlook using Internet Explorer:

• Click on "Add Connections" from the "Contacts" dropdown menu (found in the top navigation bar of the home page).
• Click on the "Import Contacts From Outlook" link found in the "Import Your Desktop Email Contacts" box. All of these contacts will appear on the "Imported Contacts" page. This will take you to a page that will allow you to invite any of the new imported contacts.
• Uncheck the "Select All" box at top of list if you do not want to send invitations to all imported contacts.
• Select those contacts you wish to send an Invitation to connect with on RadioYo.
• Click on "Invite Selected Contacts".

To import contacts from Outlook using Firefox:

• Open Outlook.
• Select "Import and Export" from the "File" menu.
• When the wizard opens, select "Export to a file" and click the "Next" button.
• Select "Comma Separated Values (Windows)" and click the "Next" button.
• Select the Contacts folder you would like to export and click the "Next" button.
• Save the file to your computer desktop for a later step. Click the "Next" button.
• Confirm what you are exporting: make sure the checkbox next to "Export..." is checked and click the "Finish" button.
• Click on "Add Connections" from the "Contacts" dropdown menu (found in the top navigation bar of the home page).
• Click on the "Import your desktop email contacts" at the bottom of the left blue box under "Do you use Outlook, Apple Mail or another email application?".
• Click "Browse" and find the CSV file saved in the earlier step.
• Click on "Upload File".
• Uncheck the "Select All" box at top of list if you do not want to send invitations to all imported contacts.
• Select those contacts you wish to send an Invitation to connect with on RadioYo.
• Click on "Invite selected contacts".

To import contacts from Palm® Desktop using a CSV or tab-separated file:

• Open Palm Desktop.
• Display your contacts list by clicking the "Addresses" icon on the left hand side of the screen.
• Select "Export" from the "File" menu.
• When the dialog box opens:
• Enter a name for the file you are creating in the "File name" field.
• Select "Comma Separated" in the "Export Type" menu.
• Be sure to select the "All" radio button from the two Range radio buttons.
• A second dialog box "Specify Export Fields" opens. Leave all of the checkboxes checked, and click "OK".
• Click on "Add Connections" from the "Contacts" dropdown menu (found in the top navigation bar of the homepage).
• Click on the "Import your desktop email contacts" at the bottom of the left blue box under "Do you use Outlook, Apple Mail or another email application?"
• Click "Browse" and find the CSV file saved in the earlier step.
• Click on "Upload File".
• Uncheck the "Select All" box at top of list if you do not want to send invitations to all imported contacts.
• Select those contacts you wish to send an Invitation to connect with on RadioYo.
• Click on "Invite selected contacts".

To import contacts from Palm® Desktop using a vCard file:

• Open Palm Desktop.
• Display your contacts list by clicking the "Addresses" icon on the left hand side of the screen.
• Select the contacts you would like to export.
• Select "Export vCard..." from the "File" menu.
• Save the file to your computer desktop for a later step.
• Click on "Add Connections" from the "Contacts" dropdown menu (found in the top navigation bar of the home page).
• Click on the "Import your desktop email contacts" at the bottom of the left blue box under "Do you use Outlook, Apple Mail or another email application?".
• Click "Browse" and find the file saved in the earlier step.
• Click on "Upload File".
• Uncheck the "Select All" box at top of list if you do not want to send invitations to all imported contacts.
• Select those contacts you wish to send an Invitation to connect with on the new account.
• Click on "Invite selected contacts".

To import contacts from ACT!:

• Open the ACT! database that contains the contacts you want to export. If you do not want to export the entire database, perform a lookup of the contacts that you want to export.
• Choose the "File" menu, point to "Data Exchange" and click "Export". The "Export Wizard" appears. In the "File" type list box, choose "Text - Delimited".
• Click the "Browse" button next to "Filename and Location". The "Save As" dialog box appears.
• Type a file name in the "File Name" box and change the "Save as Type" to "Text - Delimited (*.csv)".
• Click "Save".
• Click "Next".
• Click "Contact records only", and then click the "Options" button. The "Export Options" dialog box appears.
• Check "Comma" in the "Select Field Separator" group box.
• Check "Yes, export field names" in the "Do You Want to Export Field Names?" group box.
• Click "OK".
• Click "Next".
• Select which contact records you want to export:
• "Current Record" exports only the currently selected record.
• "Current Lookup" exports only the current lookup.
• "All Records" exports all records in the database.
• Click "Next".
• Change the field export order or remove fields from the export as desired. (Be sure to export with email addresses.)
• Click "Finish" to begin the export.
• Click on "Add Connections" from the "Contacts" dropdown menu (found in the top navigation bar of the home page).
• Click on the "Import your desktop email contacts" at the bottom of the left blue box under "Do you use Outlook, Apple Mail or another email application?".
• Click "Browse" and find the CSV file saved in the earlier step.
• Click on "Upload File."
• Uncheck the "Select All" box at top of list if you do not want to send invitations to all imported contacts.
• Select those contacts you wish to send an Invitation to connect with on RadioYo.
• Click on "Invite selected contacts".

To import contacts from Mac® OS X Address Book:

• Open Address Book.
• Select the contacts you would like to export.
• Select "Export vCards..." from the File menu.
• Save the file to your computer desktop for a later step.
• Click on "Add Connections" from the "Contacts" dropdown menu (found in the top navigation bar of the home page).
• Click the "Browse" button and find the newly-exported vCard file.
• Click the "Upload Contacts" button.
• Uncheck the "Select All" box at top of list if you do not want to send invitations to all imported contacts.
• Select those contacts you wish to send an Invitation to connect with on the new account.
• Click on "Add a personal note in your invitation" explaining that you are transferring your connections to a new account and would like them to accept your new invitation to connect.
• Click on "Invite selected contacts".

Deleting an item from your 'Inbox' (found in the top navigation bar of the home page) is not an available function. However, received messages can be transferred and stored on the 'Archived' tab. The 'Archived' tab is similar to a recycle bin in that you can return to it if you need to retrieve an item you accidentally threw out (archived).

Archiving a received message can be done in one of the following ways after clicking on the 'Inbox' link found in the top navigation area of your home page. This will take you to the 'Inbox' tab.

• Click on the box next to the message(s) until a check mark appears and then click 'Archive'.
• Click on a message 'Subject' line to open it and then click on the 'Archive' button when you finish reading it.

We have found that sometimes clearing temporary internet files (also known as cache) and cookies resolves a substantial number of issues. Clearing cache creates more space on your hard disk which can affect your ability to view images on the site. The following steps will assist you in clearing cache and cookies from your computer.

For Internet Explorer complete both sets of instructions. Steps may vary based on your operating system and version of Internet Explorer.

• Click on the following link for instructions to manually clear cookies from Internet Explorer.
• To clear temporary internet files, follow these steps for your specific version:

Internet Explorer 8:

• Click on "Tools" in the menu then click "Internet Options".
• On the "General" tab, click "Delete" under "Browsing History".
• In the "Delete Browsing History" dialog box, click to clear all of the check boxes except the "Temporary Internet Files" check box, then click "Delete".
• Click "OK".

Internet Explorer 7:

• Click on "Tools" in the menu then click "Delete Browsing History".
• Click on "Delete Files".
• Click "OK".

Internet Explorer 6 and earlier versions:

• Click on "Tools" in the menu and then "Internet Options".
• On the General tab, click "Delete Files" under "Temporary Internet files".
• Click to select the "Delete all offline content" check box, and then click "OK".
• Click "OK".

For Mozilla Firefox version 3.5 or greater:

• Go to the "Tools" dropdown menu.
• Choose "Clear Recent History".
• Select "Everything" in the "Time range to clear:" dropdown window.
• Click on the arrow next to "Details" (if detail items are not visible).
• Click on items until only boxes in front of "Cookies" and "Cache" are selected.
• Click on the "Clear Now" button.

For Mozilla Firefox versions prior to 3.5:

• Go to the "Tools" dropdown menu.
• Click on "Clear Private Data Options".
• Click on the boxes to check "Cache" and "Cookies".
• Click on "Clear Private Data Now".

For Safari:

• Click on "Safari" in the top menu, then click on "Empty Cache".
• Click on the "Empty" button to confirm that you want to delete the cache.
• Click on "Safari" in the top menu, then click on "Preferences".
• Click on the "Security" icon.
• Click on the "Show Cookies" button.
• Click on the "Remove All" button.
• Click on the "Done" button.

Note that if you use more than one browser, follow these instructions for each.

There are several areas on the RadioYo site where you can shape your RadioYo experience. Many of the most important can be found by clicking on the "Settings" link in the upper right hand of the home page. The "Settings" page is divided into two main parts: the Account section and the Settings section.

The "Account" section includes the following items:

• Information about your account including your account type and the start and end dates of your premium subscription (if you are a subscriber).
• Links to additional resources regarding premium subscriptions:
• "Premium Feature overview".
• "View Purchase History".
• "Compare Account Types".
• Summaries of Introductions available to you.
• Details about your available InMails including a link to your InMail Feedback Score, the date of your next InMail grant, and a link to purchase additional InMails at $10 per message.

Paid Subscribers may also see:

• Status on whether you've opted in or out of receiving OpenLink messages, with a link to a page where you can change this setting.
• Your OpenLink Network membership status, with a link to change this setting.
• The number of Job Credits you have available, with a link to post a job.

The "Settings" section provides links to various settings pages and describes the current status of some of these settings. These links and descriptions are grouped under some of the following main headings:

• Profile Settings - Allows you to manage profile information, profile photo visibility, public profile information, status visibility and member feed visibility.
• Email Notifications - Allows you to manage contact settings, how you want to receive messages, notifications and Invitations.
• Home Page Settings - Allows you to manage Network updates and News on your home page.
• RSS Settings - Allows you to enable or disable your private RSS feeds.
• Groups - Allows you to control Invitations from Groups.
• Network Updates - Allows you to show which type of Network Updates you'd like to see and control how many you want to show on your home page.
• Personal Information - Allows you to manage your name, location, display name, account holder icon settings, email addresses, passwords and a link to close your account.
• Privacy Settings - Allows you to manage settings for research surveys, connections list visibility, profile views, turn on/off ability to see another members profile picture, profile and status updates, service provider directory, partner advertising, and authorized applications.
• My Network - Allows you to tell us how you want to use your RadioYo network.

Below are some things RadioYo recommends to protect your privacy:

• Only connect to people you know and trust well enough to recommend them to others. This gives you much more control over who can see your profile and who can contact you. It also makes it far more likely that Introduction requests that are forwarded to you will be in line with your interests. Because your direct connections are able to see your most up-to-date primary email address, connecting only to people you trust will help you keep your contact information safe.
• Don't post your email address, phone number, or other addresses on your RadioYo profile; if you do you'll have much less control over how your contact information can be used.
• Familiarize yourself with your current personal privacy and contact settings on RadioYo so you know what they are and what options you have. To view these settings click on 'Settings' found at the top of your home page.
• Select a password for RadioYo that can't easily be guessed. Create one that includes 10 or more characters and includes both letters and numbers.
• Never give your RadioYo password to others.
• If you use a public or shared computer to log into RadioYo make sure you log out completely when you've finished.
• Report privacy problems that you see or experience on RadioYo to Customer Service.

You can create an account on RadioYo by taking the following steps:

• Go to www.radioyo.com. This will take you to the RadioYo home page.
• Type in your 'First Name', 'Last Name', 'Email' address, and a 'Password' you will use in the 'Join RadioYo Today' box.
• Click on the 'Join Now' button.
• Complete additional steps as prompted.

If you have an address book on another networking site, most will have an Import/Export option that would allow you to create a CSV file containing the address book information. (Consult that website on specific instructions on how to create a CSV file.) Once the file is created you can save the list as a CSV file to your computer and then import the information into your RadioYo address book. This process can help you update any old contact information as well as provide you with new contacts to send RadioYo Invitations to.

To Import a CSV file take the following steps:

• Click on "Add Connections" from the "Contacts" dropdown menu (found in the top navigation bar of the home page).
• Click on the "Import your desktop email contacts" link.
• Click "Browse" and locate the CSV file (saved when you exported your address book from the networking site).
• Click on the "Upload Contacts File" button.

In order to transfer your contacts from your RadioYo account to another address book, you will need to export your contact list using the following steps:

• Click on "Contacts" at the top of your home page.
• Click on "Export Connections" found on the lower right side of the page.
• On the next page make sure that "Microsoft Outlook® (.CSV File)" is selected from the drop down menu
• Enter the text you see in the "Security image" (if it appears).
• Click on "Export".
• Save the file to your computer.
• Consult the other address book on how to import a CSV file.